Your appointment system can be paper based but
it is more common to use a computerised system
Assistance with the choice of system can be sought from
your professional hospital & clinic (see links) Ensure you and your
staff receive comprehensive training so that all the system's
features and functions can be fully utilised Computerised
appointment systems can be viewed by the practitioner
throughout the day to help monitor waiting times and
patient priorities It can also help manage no-shows and
cancellations
Patient scheduling programs exist to make the appointment process simpler and easier
Appointment DirectoryAppointment Status
Recurring Appointments
Inform new patients about your appointment policy and procedures. They need to know what your expectations are regarding cancellation of appointments, whether they will be notified if there are delays, and what 'reasonable access' actually means. This information can be presented as part of the information included in the form of a practice brochure and could include: